Social media is no longer a buzzword; it is how business is conducted today. As the number of social platforms increases, there is a greater need to establish an internal and external business strategy, policy and culture to keep pace and build a competitive advantage. Given the expansive selection of social platforms—from Facebook, Twitter, YouTube, and LinkedIn to Instagram, Pinterest, Foursquare, and Blogs—firms and individuals are struggling to make sense of it all.
This nine-module certificate program, taught by a team of top industry experts, will connect business objectives with social media strategy, platforms and tactics. Through case studies, interactive sessions, and class exercises, participants will learn about the latest research and best practices in the industry. Topics to be covered include constructing a strategy, leveraging listening channels, crises and landmines, content development, measurement and ROI, social media platforms, mobile opportunities, engaging influencers and change management.
In this spirit of transformation, we have incorporated cutting-edge digital technology into our teaching approach for this program: supplying all participants with their own Apple® iPad™ and leveraging a proprietary mobile application to deliver the course content.
This program is designed for executives or teams of professionals working in marketing, advertising, branding, communications, or sales. It is also appropriate for individuals seeking to employ social media to further their individual careers.
The Mini-MBA certificate program helps participants design, manage, and track social media campaigns. It provides the theory behind social media and explores the levers that influence its effectiveness. Participants will gain practical skills and learn the latest technical tools through in-class exercise and hands-on projects.
Key topics include:
The world is racing to keep up with social technology. To gain a competitive advantage, marketers need to think big, but plan in stages. After all, you wouldn’t build a house without a blueprint—so why jump into social media marketing without a strategy? Participants in this module will learn to apply an actionable 12-step social media marketing process designed to better connect with audiences, deepen relationships and drive profits.
Moving beyond traditional outbound marketing approaches, this course will demonstrate how inbound marketing strategies earn consumer interest by humanizing your brand. The module will also touch on the rise of the social business and provide interactive work sessions designed to help you develop your process-driven blueprint using a case for a leading Internet marketer.
Social media usage is exploding. All the cool kids are doing it. But how do you keep up with what people are saying about your brand? How do you know if they are positive or negative? Or how the conversation is trending? And how do you pull that off in every country around the world? To answer those questions, and many more, you need a social media listening program. You could start with a basic tool, such as Google Alerts, but many businesses find that they need more.
- Why social listening is important
- Real-world case studies that show social listening in action
- How different countries use different social media venues
- How social media listening tools are evolving
- What tools are available today
- How today’s tools work, including their shortcomings
Social media offers new ways to engage with your customers, promote your brand, and market your product. It also offers a multitude of new ways to offend customers, to have your brand jammed, to have your product #bashtagged and your messaging derailed. On social media, everyone becomes a publisher, and faces a publisher’s perils, including fair use, defamation and invasion of privacy -- should you play too fast and loose with customers’ information.
- How to deal with a Social Media crises where activists and competitors initiate “brand-jamming”
- How to positively manage employees in social media given the collision of personal and professional on social networking sites
- How to keep your privacy counsel and tech team in the loop
- The proper management of the personal information collected from prospects and/or clients in the social sphere
This is a unique and fast-paced exploration of the surprising new sources of consumer and brand influence, a deep dive into the special importance of blogging, and a practical exploration of Twitter.
- How content is creating new marketing channels, PR opportunities, and personal influence
- Fundamentals of content marketing strategy and its critical role in the marketing mix
- Blogging best practices, tips, and tricks that deliver tangible business results
- The insider's view of Twitter and how this platform can create powerful business benefits through customer service, business intelligence and professional networking
More than 1 billion people around the world are using mobile social media to share their thoughts, opinions, memories, and even purchase behavior. Even with the rapidly increasing time spent using mobile social services, it can be challenging to reach this audience given how marketing offerings generally aren’t fully developed.
- What kind of strategic lens can marketers use to evaluate mobile social marketing opportunities
- How should mobile social marketing fit in other social marketing plans
- How can brands tap content, games, and entertainment to spread mobile word of mouth
Advanced practitioners of social media marketing understand that engaging influencers through social media is a strategic initiative. They also know that influencer engagement is a two-way relationship where both parties need to see the value for it to work. But calculating the return on marketing investment for influencer outreach campaigns is the key measurement challenge that even the leading pioneers in the field are still trying to overcome. This module will provide participants with insights from the frontier of social media marketing on the practice of influencer discovery, engagement, and measurement.
- Understand your influencers based on their reach, resonance, and relevance to your market.
- Discover most relevant influencers for your campaign
- Gain insight into what your influencers say about your brand, products, competitors, and market.
- Learn where influencers are talking, what they are saying, how they feel about your topic, who influences them and more.
- Build relationships with the right influencers to maximize the impact on your products, brands, and business.
- Effectively track the success of your outreach campaign with data-rich feedback that brands and agencies can both use.
This module addresses a key challenge of program participants when returning back to their organizations. Often their newly learned skills and insights are not accepted by the traditional organization and decision makers who didn’t share the learning experience. In this module we will focus on arming the participants with best practices and tools to implement more of their learning faster and broader with less resistance.
- Understanding organizations inertia and the levers to overcome
- Identifying influencers within the organization and their motivations and priorities
- Defining value proposition and strategic direction of targeted change